VVBETTER HELP
Orders, shipping and returns.
Everything about buying from VVBETTER: payment, shipping from Seoul, tracking, duties, returns and refunds. For the full legal text, each topic links to the policy it summarises.
- Ships from
- Seoul, Korea
- Dispatch
- 1–3 business days
- Shipping
- Free worldwide on orders of $100+
- Returns
- 30 days, unused and unopened
01 · Topic
Orders and payment
Placing an order, paying in USD, and changing or cancelling before your parcel leaves Seoul.
Read the terms of service →Do I need an account to order from VVBETTER?
No. You can check out as a guest on vvbetter.com. If you sign in, using your email and a one-time code, you can see your orders and saved addresses in one place.
Which payment methods does VVBETTER accept?
VVBETTER accepts PayPal and major credit and debit cards through Eximbay. All prices are charged in US dollars (USD); your bank may convert the amount and add a foreign-transaction fee.
Can I change or cancel my VVBETTER order?
Yes, if it has not left Seoul yet. Email customer@vvbetter.com with your order number as soon as possible; if the order has not shipped, we change or cancel it in full. If it has already shipped, you can return unused, unopened items once they arrive. See the refund policy.
Do prices include taxes and duties?
VVBETTER prices include the product only. Shipping is shown separately at checkout, and customs duties or import taxes, where your country charges them, are not included and are collected on delivery.
How do discount codes and offers work?
VVBETTER offers are applied automatically at checkout unless stated otherwise, are limited to the dates and conditions shown, and cannot be exchanged for cash. Offers cannot be combined unless stated.
02 · Topic
Shipping and delivery
Every VVBETTER order ships from Seoul with tracking. Rates and estimates for your address are shown at checkout.
Read the shipping policy →How much is VVBETTER shipping to the United States?
VVBETTER shipping to the United States is free on orders of $100 or more; under $100, standard shipping to the US and Canada is $25.00. Every international destination ships free from $100. Under $100, standard shipping is $15.00 to most other regions and $49.00 to India, Pakistan and Nepal, and delivery within Korea is always free.
At checkout you will see either "Standard shipping" or "Free shipping (orders $100+)" for your address. Full table: shipping policy.
How long does VVBETTER take to ship?
VVBETTER dispatches orders from Seoul within 1–3 business days (Monday to Friday, Seoul time) after payment is confirmed. The estimated delivery time for your address is shown at checkout. Launches, trade shows and Korean public holidays can add a little time, and we tell you if they do.
How do I track my VVBETTER order?
When your parcel leaves Seoul, VVBETTER emails a shipping confirmation with a tracking number and link. Tracking updates can take 24–48 hours to appear, so an empty tracking page on day one is normal.
Will I pay customs duties on a VVBETTER order?
You may. International VVBETTER orders can be subject to duties, import taxes and handling fees set by your country. They are not included in our prices and are collected on delivery by the carrier or customs; we cannot predict or refund them.
My VVBETTER parcel is late, lost or damaged. What do I do?
Email customer@vvbetter.com with your order number (and a photo if damaged) within seven days of delivery, or if the parcel has not arrived within the checkout estimate plus 10 business days. We open a claim with the carrier and resend or refund.
Where is VVBETTER Daily Airfit Sunscreen available?
Shipping destinations for VVBETTER Daily Airfit Sunscreen SPF50+ PA++++ are shown at checkout.
03 · Topic
Returns, refunds and exchanges
Thirty days for unused, unopened items, with a prepaid return label when your return is accepted.
Read the refund policy →What is the VVBETTER return policy?
You can return unused, unopened VVBETTER items in their original packaging within 30 days of delivery. Opened or used skincare cannot be returned for hygiene reasons, unless it arrived damaged, defective or incorrect. Customers in the EU and UK also have a 14-day cooling-off period. Full details: refund policy.
How do I start a VVBETTER return?
Email customer@vvbetter.com with your order number and the products you want to return. We reply within 2 business days, and for an accepted return we send a prepaid return label, so return shipping is at our cost. Please do not send items back before your return is accepted.
When will I get my VVBETTER refund?
Once VVBETTER receives and inspects your return, we email you; approved refunds go back to your original payment method (PayPal or the card charged through Eximbay) within 10 business days, in USD. Original shipping fees are not refunded.
Can I exchange a VVBETTER product?
The fastest way to exchange is to return the unopened item and, once the return is accepted, place a new order for the product you want.
My VVBETTER item arrived damaged or wrong. What happens next?
Tell us within seven days of delivery at customer@vvbetter.com, with your order number and a photo. VVBETTER replaces or refunds damaged, defective or incorrect items at our cost.
04 · Topic
Your account, emails and privacy
Signing in, managing emails, and how we handle your information.
Read the privacy policy →How do I sign in to my VVBETTER account?
Choose the account icon and enter your email; VVBETTER sends a one-time code, so there is no password to remember. Signed in, you can see your orders and saved addresses.
How do I unsubscribe from VVBETTER emails?
Use the unsubscribe link at the bottom of any VVBETTER email, or email customer@vvbetter.com and we will remove you.
How does VVBETTER use my personal information?
VVBETTER (Unibliss Co., Ltd.) uses your information to process and ship orders, answer questions, send emails you agreed to and keep the site working. We do not sell your personal information, and payment card details are entered directly with PayPal or Eximbay. Read the privacy policy.
05 · Topic
Contact VVBETTER
Our customer team in Seoul replies by email, Monday to Friday, Seoul time.
Contact us →How do I contact VVBETTER customer service?
Email customer@vvbetter.com or call +82-70-7733-4254. The VVBETTER customer team in Seoul replies within 2 business days, Monday to Friday, Seoul time. You can also use the contact page.
I'm a retailer or distributor. Who do I talk to?
VVBETTER's export team handles trade enquiries from distributors, retailers, online sellers, clinics and spas. Start on the wholesale page.
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