Returns & refunds

30 days for unused, unopened items

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused and unopened, in its original packaging, with your receipt or proof of purchase.

Opened or used products

For hygiene and safety reasons, opened or used skincare cannot be returned, unless the item arrived damaged, defective or incorrect. An item counts as opened once its seal or protective film is broken, it has been applied, or, for single-use items such as sheet masks and pads, once the pouch or jar has been opened.

Skin reactions and patch testing

Every skin is different. Please read the ingredient list on the product page before use, and patch-test first if your skin is sensitive, you use retinoids or acids, or you have just had a skin procedure: apply a small amount to the inner arm or jawline for two nights before using it on your face.

If a product causes redness, itching, stinging that does not settle, or swelling, stop using it, rinse with plenty of water, and ask a doctor or pharmacist for advice if the reaction continues. Then email customer@vvbetter.com with your order number, the product name, and a short description (a photo helps). We reply within 2 business days and review every report we receive. Our products are cosmetics, not medicines, and we cannot give medical advice.

How to start a return

1. Email customer@vvbetter.com with your order number and the product(s) you are returning. If something arrived damaged or wrong, please attach a photo.
2. We reply within 2 business days. If your return is accepted, we send you a prepaid return shipping label with instructions. Items sent back without first requesting a return will not be accepted.
3. Pack the product carefully in its original packaging and send it with the label we provide. Keep your tracking number.

Return address: Unibliss Co., Ltd. (VVBETTER), 312, Woolim Lions Valley B, 19, Yangpyeong-ro 21ga-gil, Yeongdeungpo-gu, Seoul 07207, Republic of Korea

Return shipping costs

For accepted returns, we send a prepaid return shipping label, so return shipping is at our cost. If an item arrived damaged, defective or incorrect, we replace or refund it at our cost.

Refunds

Once we receive and inspect your return, we let you know by email whether the refund is approved. If it is, we refund the product price to your original payment method (PayPal or the card charged through Eximbay) within 10 business days. Refunds are issued in USD; your bank converts the amount at its own rate, so the figure in your local currency may differ slightly from what you paid. Original shipping fees are not included in the refund. If 15 business days have passed since we approved your return and the refund has not appeared, email us.

Exchanges

The fastest way to exchange is to return the unopened item and, once the return is accepted, place a new order for the product you want.

Damaged, defective, wrong or expired items

Please check your parcel on arrival and tell us within seven days of delivery if anything is damaged, leaking, defective or not what you ordered. Email your order number with photos of the item, its packaging and the shipping box. We will replace it or refund it at our cost.

A product that arrives past the expiry date shown on its packaging counts as defective. Shelf life differs by product and is listed on our product pages: our serums, for example, keep for 36 months from the date of manufacture unopened and should be used within 12 months of opening, and single-use pouches such as sheet masks should be used as soon as they are opened.

Cancellations

Email us as soon as possible with your order number. If your order has not yet left Seoul, we cancel it in full. If it has shipped, you can request a return under the policy above once it arrives (unused, unopened items).

Your statutory rights

Nothing in this policy limits the rights you have under the consumer law of your country. Customers in the European Union and the United Kingdom have a 14-day cooling-off period: you may cancel or return your order during that period for any reason, provided the item is unused, in its original packaging, with proof of purchase. Orders delivered within the Republic of Korea follow the 7-day right of withdrawal under the Act on Consumer Protection in Electronic Commerce. For international orders, our 30-day policy applies in addition to these rights.