환불 정책

Last updated: October 2026

30 days for unused, unopened items

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused and unopened, in its original packaging, with your receipt or proof of purchase. Opened or used skincare cannot be returned for hygiene reasons, unless the item arrived damaged, defective or incorrect.

How to start a return

Email customer@vvbetter.com with your order number and the product(s) you are returning. If something arrived damaged or wrong, please attach a photo.
We reply within 2 business days. If your return is accepted, we send you a prepaid return shipping label with instructions. Items sent back without first requesting a return will not be accepted.
Pack the product carefully in its original packaging and send it with the label we provide. Keep your tracking number.

Return address: Unibliss Co., Ltd. (VVBETTER), 312, Woolim Lions Valley B, 19, Yangpyeong-ro 21ga-gil, Yeongdeungpo-gu, Seoul 07207, Republic of Korea

Return shipping costs

For accepted returns, we send a prepaid return shipping label, so return shipping is at our cost. If an item arrived damaged, defective or incorrect, we replace or refund it at our cost.

Refunds

Once we receive and inspect your return, we let you know by email whether the refund is approved. If it is, we refund the product price to your original payment method (PayPal or the card charged through Eximbay) within 10 business days. Refunds are issued in USD; your bank converts the amount at its own rate, so the figure in your local currency may differ slightly from what you paid. Original shipping fees are not included in the refund. If 15 business days have passed since we approved your return and the refund has not appeared, email us.

Exchanges

The fastest way to exchange is to return the item and, once the return is accepted, place a new order for the product you want.

Damaged, defective or wrong items

Please check your parcel on arrival and tell us within seven days of delivery if anything is damaged, defective or not what you ordered. We will replace it or refund it at our cost.

Cancellations

Email us as soon as possible with your order number. If your order has not yet left Seoul, we cancel it in full. If it has shipped, you can request a return under the policy above once it arrives (unused, unopened items).

Statutory rights

Nothing in this policy limits the rights you have under the consumer law of your country. Customers in the European Union and the United Kingdom have a 14-day cooling-off period: you may cancel or return your order during that period for any reason, provided the item is unused, in its original packaging, with proof of purchase. Orders delivered within the Republic of Korea follow the 7-day right of withdrawal under the Act on Consumer Protection in Electronic Commerce. For international orders, our 30-day policy applies in addition to these rights.