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Frequently Asked Questions
Expedited Shipping
Available Countries:
Australia 🇦🇺, Austria 🇦🇹, Belgium 🇧🇪, Bolivia 🇧🇴, Brunei 🇧🇳, Bulgaria 🇧🇬, Canada 🇨🇦, Croatia 🇭🇷, Cyprus 🇨🇾, Czech Republic 🇨🇿, Chile 🇨🇱, Denmark 🇩🇰, Estonia 🇪🇪, Finland 🇫🇮, France 🇫🇷, Germany 🇩🇪, Guam 🇬🇺, Hong Kong 🇭🇰, Hungary 🇭🇺, Iceland 🇮🇸, Ireland 🇮🇪, Indonesia 🇮🇩, Japan 🇯🇵, Latvia 🇱🇻, Lithuania 🇱🇹, Luxembourg 🇱🇺, Malaysia 🇲🇾, Malta 🇲🇹, Macau 🇲🇴, Monaco 🇲🇨, Mongolia 🇲🇳, Myanmar 🇲🇲, Netherlands 🇳🇱, New Zealand 🇳🇿, Norway 🇳🇴, Panama 🇵🇦, Philippines 🇵🇭, Poland 🇵🇱, Portugal 🇵🇹, Romania 🇷🇴, Singapore 🇸🇬, Slovakia 🇸🇰, Slovenia 🇸🇮, Sweden 🇸🇪, Switzerland 🇨🇭, Taiwan 🇹🇼, Tanzania 🇹🇿, Thailand 🇹🇭, United Kingdom 🇬🇧, United States 🇺🇸, Venezuela 🇻🇪.
- Shipping Cost: Flat rate of $15.00 (USD) for all countries
- Shipping Method: FedEx Express
- Delivery Time: Usually 2-5 business days
- Duty Payment: Customers are responsible for any import duties or taxes based on their country's regulations.
Please keep in mind that delivery may be delayed due to circumstances beyond our control, such as customs processing or adverse weather conditions. In these cases, VVBETTER cannot be held responsible.
Order Cancellation Instructions:
Please note: Order cancellation is only available if the order has not yet been dispatched.
To cancel your order, please contact our customer support team through the website.
If you entered the wrong address, please request a cancellation and place a new order with the correct information. Note that it may take 1-7 business days for the refund to appear in your account after cancellation.
Important Information for Returns:
- Return Request: Customers can request a return within 14 days of receiving the package.
- Return Shipping: Customers are responsible for sending the package back to our designated warehouse in South Korea. The return shipping fee is at the customer’s expense.
Warehouse Address:
312, Woolim Lions Valley B,
19, Yangpyeong-ro 21ga-gil,
Yeongdeungpo-gu, Seoul,
Republic of Korea - Refund Deduction: Refunds for returned items will be reduced by the original shipping fee. This applies even if the order was initially shipped free of charge.
- Required Information: Please include the following information in the return package:
- Shipping Liability: VVBetter is not responsible for lost or damaged items during return shipping.
- Refund Process: Refunds will be processed excluding shipping costs.
Items That Cannot Be Returned:
- Damaged or Incorrect Items: Please contact our customer support team for assistance with refunds. Processing usually takes 1-2 weeks.
- Unwanted Items: We will refund the full amount of your returned product after an investigation. However, refunds may be refused if the returned products are damaged.
- Allergic Reactions: We do not offer refunds or returns for allergic reactions or adverse skin conditions caused by our products.
- Lost Packages: VVBetter does not provide compensation for lost shipments. Compensation may be available if the delivery company's error is acknowledged, requiring clear evidence. Misleading claims may result in action.
We offer international express delivery through FedEx. To qualify for free shipping, please place an order over $50